Applied GenAI

1+ hour, 54+ min ago   (910+ words) Telecom operators are measuring digital customer service through fewer calls, faster complaint resolution, lower handling costs and stronger customer retention. In 2026, the financial question is whether AI assistants and self-service apps deliver measurable improvements across the customer journey. Deutsche Telekom…...

2+ hour, 50+ min ago   (245+ words) Al-Bawaba - From Selling Furniture to Listing Smartphones, UAE Users Turn to AI to Simplify Everyday … From Selling Furniture to Listing Smartphones, UAE Users Turn to AI to Simplify Everyday Tasks on dubizzle Artificial intelligence is increasingly moving beyond a technology…...

7+ hour, 53+ min ago   (561+ words) Vice Chairman and Chief Executive Officer of the Nigerian Communications Commission (NCC), Dr Aminu Maida, has charged staff to prioritise effective service delivery, stressing that the commission’s policies and regulatory actions must improve the experience of consumers and other stakeholders....

1+ day, 1+ hour ago   (385+ words) They didn’t eliminate customer service — they made us do it for free. COUNT I: The Self-Checkout Atrocity The punishment for these culprits is to stand in the aforementioned queue for eternity in which a sign flashes, “Please Wait For Assistance....

2+ day, 6+ hour ago   (554+ words) Of course, efficient customer service automatically renews, strengthens, and deepens the bonds and relationships between corporate organisations and their customers. Therefore, one of the major gains of the Customer Service Week for customer-centric and efficient organisations is better synergy and…...

2+ day, 18+ hour ago   (291+ words) The Executive Vice Chairman of the Nigerian Communications Commission (NCC), Dr Aminu Maida, has urged staff of the Commission to improve customer service, demonstrate accountability and respond promptly to stakeholders’ concerns. Maida gave the charge in Abuja on Tuesday, October…...

2+ day, 17+ hour ago   (516+ words) Learn more about MTN. As Customer Service Week draws to a close, its theme, “The Extra Mile”, captures the effort behind MTN’s ambition to make everyday services effortless. Serving more than 317 million customers across 19 markets means understanding the value of…...

4+ day, 3+ hour ago   (870+ words) Telecom operators need to find new ways to monetise rising data consumption as the economics of basic connectivity come under increasing pressure, with the industry needing to capture more of the value created by digital services, artificial intelligence and connected…...

6+ day, 17+ hour ago   (726+ words) A customer calls a bank about a payment. Another calls a hospital to schedule care. Someone else needs help after an online purchase. Each expects a straightforward conversation, but getting that conversation to the right place can require telephony, call…...

1+ week, 5+ day ago   (306+ words) This video was recorded at Business of Apps NYC. Get tickets for the next event here: https://www.businessofapps.com/event/nyc/ AI is changing how people discover apps, both inside and outside the app stores. But the fundamentals of App Store Optimization haven’t gone…...