Edge, Gateways & Security

3+ day, 8+ hour ago   (256+ words) AI partner to build self-improving agents Workflows for AI agents Voice of the customer Personal agents are here. Meet them on your terms. Detection of personal agents and a dedicated channel to serve them, with permissions you control. Trust in…...

4+ day, 5+ hour ago   (440+ words) Before proceeding, ensure you have: Each mode has different CPU, database, and channel requirements. Predictive uses the most resources but achieves highest contact rates. Access the ViciDial admin interface: Insert a new campaign via admin panel (/vicidial/admin.php) or…...

4+ day, 5+ hour ago   (553+ words) Master Asterisk's built-in AMD engine and implement production-grade answering machine detection in ViciDial to increase agent productivity, reduce wasted call time, and improve contact rates on outbound campaigns. Before configuring AMD in ViciDial, ensure you have: Answering Machine Detection is…...

4+ day, 4+ hour ago   (1046+ words) Difficulty: Intermediate to Advanced | Use case: Day-to-day operations | Asterisk version: 16+ (tested on 18.x, compatible with 11.x/13.x) At 2 AM, a trunk goes down. At 9 AM on Monday, three agents report choppy audio. At noon, a client calls to say customers are…...

4+ day, 5+ hour ago   (1589+ words) Deploy node_exporter, promtail, heplify, and a custom Asterisk exporter to distributed VoIP servers from a central monitoring host via SSH. Distributed VoIP infrastructure -- multiple Asterisk/ViciDial servers spread across data centers -- creates a visibility problem. Each server generates its own metrics,…...

4+ day, 5+ hour ago   (1319+ words) Cloud-Hosted Conversational AI with Custom Webhook Tools, SIP Trunk Routing, and Dynamic Call Context Injection A production-tested guide to building an AI voice agent that answers live phone calls through your existing Asterisk PBX, using ElevenLabs Conversational AI as the…...

4+ day, 5+ hour ago   (1031+ words) If you manage a call center with more than a handful of agents, softphone deployment becomes one of those problems that looks trivial until it isn't. The real problems show up at 2 AM when nobody is watching: This tutorial walks…...

4+ day, 5+ hour ago   (324+ words) Master building production-grade interactive voice response (IVR) systems in ViciDial using Asterisk dialplans, call routing, and real-time menu logic Before starting this tutorial, ensure you have: ViciDial's IVR system sits at the intersection of Asterisk dialplans and the ViciDial database....

4+ day, 5+ hour ago   (1412+ words) FreeSWITCH is a scalable, open-source telephony platform designed for routing and interconnecting voice, video, and text communication protocols. Originally created by Anthony Minessale (a former Asterisk developer) in 2006, it was built from the ground up to address architectural limitations in…...

4+ day, 5+ hour ago   (367+ words) Before implementing advanced dialplan patterns in ViciDial, ensure you have: ViciDial uses Asterisk's dialplan system with several custom contexts. The primary configuration files are: ViciDial creates channels named with the pattern SIP/xxxx-XXXXXX where xxxx is the extension and XXXXXX…...