CPaaS & Contact Platforms

3+ hour, 11+ min ago   (629+ words) The Character.AI platform, which allows users to interact with AI-powered personas, is once again the subject of a legal dispute in the United States. The Attorney General of Kentucky alleges that some of the service’s virtual companions were giving…...

7+ hour, 37+ min ago   (273+ words) Every small business owner who has ever missed a WhatsApp message at 11 pm eventually types "best AI chatbot for WhatsApp" into a search bar. The answers mix six very different kinds of product under one word, and the wrong pick…...

1+ mon, 3+ day ago   (303+ words) California SB 243 - Companion Chatbot Disclosure Requirements United States - California - Chatbot Disclosure Requirements (SB 243) is In Force in United States as of 8 Sep 2026, according to leginfo.legislature.ca.gov. California SB 243, enacted in 2025, mandates companion chatbot operators to disclose AI use,…...

1+ day, 15+ hour ago   (117+ words) If you run a B2B SaaS platform (like a CRM) or a digital marketing agency, you likely need to send WhatsApp notifications on behalf of…Continue reading on Medium » Multi-Tenant WhatsApp Architecture: How B2B SaaS Platforms Scale Client Communications If you run…...

1+ day, 19+ hour ago   (268+ words) Mumbai Live Residents of Colaba, Cuffe Parade and Fort can now register and track civic complaints through WhatsApp following the launch of an artificial intelligence-powered chatbot by the Brihanmumbai Municipal Corporation (BMC). Named Hello A Ward, the platform was launched…...

4+ day, 20+ hour ago   (684+ words) An AI agent that does real work needs real access. It needs an AI key to think with, your Google account to read your mail or Drive, and a logged-in browser for the sites that have no API. Most hosted…...

5+ day, 16+ hour ago   (160+ words) New York City Councilman Frank Morano – a former, longtime talk radio host on WABC, New York – is promoting legislation establishing new privacy, security and transparency protections for users of artificial intelligence chatbots. Morano’s bill would require chatbot providers to clearly…...

5+ day, 20+ hour ago   (130+ words) Ommcom News Bhubaneswar: Commerce and Transport Department of Odisha is set to launch a new WhatsApp chatbot named ‘Ama Rasta’ very soon to enable quick reporting of road accidents As per the notification issued by the State Transport Authority…...

1+ week, 12+ hour ago   (225+ words) It’s 2 a.m. Your child is hot to the touch and restless. The clinic is closed. The hospital is a long, tiring trip away. Your phone is right there, glowing in the dark. You type the symptoms, press send, and an…...

1+ week, 2+ day ago   (210+ words) The Tamil Nadu Electricity Board (TNEB) has introduced a 24x7 WhatsApp chatbot to help consumers register electricity-related complaints conveniently and get them forwarded to the concerned officials for action. The new service, called the TNEB Chatbot, aims to simplify the complaint…...