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Zoom Scheduler Service Degradation Under Monitoring
7+ hour, 54+ min ago (268+ words) Zoom is reporting an active service incident on its official status page. Zoom reports a service degradation affecting Zoom Scheduler for a subset of users. The most recent official update states the degradation has been successfully resolved, and the team…...
Webex Contact Center AI Alternatives: Add AI or Replace the Platform? (2026)
20+ hour, 22+ min ago (908+ words) Join us in Las Vegas, June 22–25 for live AI demos, roundtables & 1:1s AI Alongside Every Agent, Every Conversation Log summaries, update CRM records, assign follow-ups Translate Conversations in Real Time Call Scoring & Audit Every Call Measured. Every Insight Actionable. Real-time Live…...
Zoom Rooms on Cisco Hits a Delay & Room Data Battle Heats Up
2+ day, 19+ hour ago (1641+ words) Zoom Rooms on Cisco was due to reach GA in September. Cisco now says Q4, just as both vendors push deeper into room management and workplace analytics. The delay exposes the harder question: who runs and measures the room once hardware…...
ZoomInfo Launches Native ClickUp Integration Through GTM.AI
2+ day, 19+ hour ago (354+ words) VANCOUVER, Wash.--(BUSINESS WIRE)--ZoomInfo (NASDAQ: GTM), the all-in-one AI GTM platform, has confirmed a native integration with ClickUp, the world’s first Converged AI Workspace used by sales, marketing, and project teams. The integration allows mutual customers to bring verified…...
Frontline Intelligence for Contact Centers | AI-Powered QA
3+ day, 9+ min ago (1534+ words) Skills, guides, templates, and reports to help you turn customer feedback into faster decisions. Live conversations with CX leaders, plus recordings you can watch whenever you want. Capture and categorize feedback from every channel into unified intelligence. Expert articles on…...
Contact center as a service (CCaaS)
3+ day, 10+ hour ago (307+ words) AI partner to build self-improving agents Workflows for AI agents Voice of the customer Personal agents are here. Meet them on your terms. Detection of personal agents and a dedicated channel to serve them, with permissions you control. Trust in…...
Talkdesk unifies Villeroy & Boch’s global customer service operations
3+ day, 9+ hour ago (254+ words) PALO ALTO, Calif. and METTLACH, Germany, Oct. 08, 2026 (GLOBE NEWSWIRE) -- Talkdesk®, Inc. today announced that Villeroy & Boch has deployed Talkdesk across its international operations. The implementation brings the company’s Dining & Lifestyle and Bathroom & Wellness divisions onto a unified, cloud-based customer experience…...
From Multichannel Outreach to Controlled AI Outbound
4+ day, 43+ min ago (305+ words) Email remains important, but modern sales teams also use LinkedIn, SMS, CRM workflows, automated research, and AI-powered personalization. The problem is that adding more channels does not automatically create a better outbound strategy. Without coordination, more channels can simply create…...
Connect Zoom to Teamwork Graph
1+ week, 5+ day ago (676+ words) Bring your Zoom meetings and cloud recordings alongside your company knowledge. The Zoom connector indexes these objects: Meetings (upcoming meetings, shown in Search as calendar invites) Cloud recordings (shown in Search as videos) For meetings, it indexes these attributes: Start…...
6 types of insider threats and how to prevent them
4+ day, 4+ hour ago (1096+ words) Insider threats pose a significant enterprise security risk -- one that's only growing. According to Ponemon's 2022 "Cost of Insider Threats Global Report," 60% of companies experience more than 21 insider incidents annually, up from 53% in 2018. The good news is there are steps to…...